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Refunds & Cancellations

In-Person Personal Training 

 

Individual Training Sessions

In-person training clients must cancel 24 hours prior to their training session with their personal trainer. Cancellations completed at least 24 hours prior can be rescheduled, while cancellations completed 23 hours or less will forfeit the training session and a refund or credit will not be issued.

 

Training Program Subscriptions

Training subscriptions do not expire once they are purchased. If you can no longer complete your training program subscription, you can place it on hold at any time for up to six months. After the six-month hold, you will have the option to begin training again or forfeit the remaining session(s) on hold and not receive a refund.

 

To receive a refund for training sessions not attended, you must provide 14 days notice of cancellation. Refunds are not issued for training sessions attended.

 

Online Personal Training

 

Online training clients must cancel their training subscription at least 14 days prior to the following month to not be charged for another month of service. Refunds are not provided for training sessions attended.

Online training clients must cancel online check-ins 24 hours prior to their session with their personal trainer. Cancellations completed at least 24 hours prior can be rescheduled, while cancellations completed 23 hours or less will forfeit the session and a refund or credit will not be issued.

 

Refund Processing

 

If you have been provided with a refund, your original payment method will be automatically refunded within 5-10 business days. Please note that it can take time for your bank or credit card company to process the transaction and post the refund to your account. 

 

If 15 business days or more have passed since we’ve approved your return, please contact your trainer directly or contact us via our online form for support.

 

Contact

Questions regarding our refund and cancellation policy can be directed to your trainer or sent to our team via our online form.

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